Our Privacy Policy

Last updated: March 01, 2026

Plymouth CNC (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your data.

We are the data controller for the personal information we process through this website. Our trading address is Unit 30, Faraday Mill Business Park, Plymouth, PL4 0ST. Our registered address is 21D Chudleigh Road, Exeter, EX2 8TS. You can contact us at 01752 710 097 or via the contact form on this site.

1. Information We Collect

We collect personal information only when you voluntarily provide it to us, such as when you:

Submit a contact or quote form
Upload files (e.g. DXF, DWG, PDF) to request a quote
Send us an email

The types of personal data we may collect include:

Contact details: full name, email address, telephone number
Business/project information: company name (if provided), project details, drawings/files you upload
Technical data: IP address, browser type, device information, and pages visited (collected automatically via cookies and server logs)

We do not collect special category data (e.g. health, race, religion) or financial/payment information through this website.

2. How We Use Your Information

We use your personal data only for the purposes for which you provided it, including:

To respond to your enquiries and provide quotes
To process and manage file uploads for quotation purposes
To communicate with you about your project or enquiry
To improve our website and services (via anonymous analytics)
To comply with legal obligations (e.g. record-keeping, tax, or regulatory requirements)

We do not use your data for automated decision-making or profiling.

3. Legal Basis for Processing

We process your personal data on the following lawful bases:

Performance of a contract (or steps prior to entering a contract) — when you request a quote or send files
Legitimate interests — responding to enquiries, improving our website, preventing fraud
Legal obligation — where required by law (e.g. retaining records for tax or liability purposes)

4. Sharing Your Information

We do not sell your personal data.

We may share your data with:

Our hosting provider (for website operation and security)
Email service providers (for sending quotes/responses)
Professional advisers (e.g. accountants, lawyers) where necessary
Authorities, if required by law (e.g. HMRC, police, ICO)
CRM and workflow tools (Zoho Bigin, Zoho Flow) for managing enquiries
Analytics providers (Google Analytics) for website performance analysis

All third parties are required to protect your data and process it only for the purposes we instruct.

5. Data Storage & Security

Your data is stored securely within the UK or EU (or in countries with equivalent data protection standards). We use technical and organisational measures to protect your information from unauthorised access, loss, or misuse.

File uploads for quotes are processed temporarily and deleted after the quote is issued or the enquiry is closed (unless you enter into a contract with us).

6. How Long We Keep Your Data

We keep personal data only for as long as necessary:

Quote/enquiry data: up to 12 months after last contact (unless you become a customer)
Customer/contract data: 6 years after contract end (legal/tax requirement)
Website logs/analytics: up to 26 months (anonymised)

You can request deletion earlier (see your rights below).

7. Your Rights

Under UK GDPR you have the right to:

Access your personal data
Correct inaccurate data
Request deletion (right to be forgotten)
Restrict processing
Object to processing
Data portability
Withdraw consent (where consent is the basis)

To exercise any of these rights, contact us at 01752 710 097 or via the contact form.

You also have the right to complain to the Information Commissioner’s Office (ICO): https://ico.org.uk/make-a-complaint/

8. Cookies

We use essential cookies to operate the website (e.g. session management). Non-essential cookies (analytics) are only set with your consent via our cookie banner. See our separate Cookie Policy for details.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top shows when it was last revised. Continued use of the website after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Plymouth CNC
Unit 30, Faraday Mill Business Park, PL4 0ST
Phone: 01752 710 097
Email: info@plymouthcnc.co.uk

Thank you for visiting our site.